Frequently Asked Questions

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Basic Information

  • What makes The Merc stand out among other apartments in Bothell?

    The Merc stands out among apartments in Bothell by offering a combination of a location in the heart of Downtown Bothell, thoughtfully designed apartment homes, and on-site amenities such as a fitness center, resident rooftop lounge, rooftop deck with kitchen, parcel locker systems, and EV charging stations. Residents benefit from convenient access to Downtown Bothell shopping, dining, entertainment, and nearby transit along with a professionally managed living experience.

  • What are the hours of The Merc’s leasing office?

    The leasing office at The Merc is open during Monday–Friday, 9:00 AM–6:00 PM; Saturday, 10:00 AM–5:00 PM; Sunday, Closed. Prospective residents should confirm current leasing office hours on the property website or by contacting the leasing team directly.

  • How do I contact the leasing team?

    The leasing team at The Merc can be reached by phone at 425-371-0422, by email at themerc@avenue5apt.com, or through the online contact form on the property website. Contacting the leasing office is the best way to ask questions about availability, pricing, and tours.

  • Is renters insurance required? Do you provide renters insurance?

    Renters insurance is required at The Merc, subject to the lease terms and community policy. Residents may be able to use their own renters insurance provider or enroll in an approved program if one is offered.

  • Does The Merc offer any resident referral programs?

    The Merc offers a resident referral program for current residents, subject to program terms, eligibility, and availability. Residents should contact the leasing office for current referral details and reward information.

  • Does The Merc have a waitlist, and how do I join it?

    If apartment homes are fully leased, The Merc does not offer a waitlist for prospective residents. Prospective residents should contact the leasing office regarding current apartment availability, as apartment homesare leased on a first-come , first-served basis.

  • Is The Merc a smoke-free community? What is your smoking or vaping policy?

    The Merc is a smoke-free community, and smoking or vaping policies apply to apartment homes, common areas, and amenity spaces. Residents should review the lease and community rules for the full smoking and vaping policy.

  • What languages does the leasing team support?

    The leasing team at The Merc supports English, and additional language assistance may be available depending on staffing and resources. Prospective residents should contact the leasing office to confirm current language support options.

Tours & Availability

  • How can I schedule a tour of The Merc?

    Prospective residents can schedule a tour of The Merc by contacting the leasing office or using the online tour scheduling tool on the property website. Touring the community is a helpful way to explore apartment homes, amenities, and the neighborhood.

  • What types of tour does The Merc offer?

    The Merc offers in-person and virtual tours, depending on community policy and scheduling availability. Prospective residents should contact the leasing office to confirm current tour options.

  • Can I tour a specific floor plan or view?

    Prospective residents at The Merc may be able to tour a specific floor plan, apartment view, or similar layout, depending on current availability and access. The leasing office can help identify the best touring option based on what is open for viewing.

  • Do you offer weekend or after-hours tours by appointment?

    The Merc offers weekday and Saturday tours by appointment, depending on staffing and leasing office schedules. Contact the leasing team to ask about available tour times outside standard business hours.

  • What do I need to bring to a tour (ID, proof of income, etc.)?

    A valid government-issued photo ID is typically required for tours at The Merc. Additional documents, such as proof of income, may be helpful if you plan to apply during or after your visit.

  • How do I check current availability of apartments?

    Current apartment availability at The Merc can be viewed on the property website or confirmed with the leasing office. Availability may change quickly based on applications, move-ins, and upcoming vacancies.

  • What are your current rent specials or move-in promotions?

    Rent specials and move-in promotions at The Merc vary based on unit location and availability. Prospective residents should contact the leasing office or check the property website for the latest offers and leasing incentives.

Floor Plans & Apartment Features

  • What types of floor plans does The Merc offer (studio, one-, two-, three-bedroom)?

    The Merc offers a variety of apartment floor plans in Bothell, including studio, loft, one-bedroom, and two-bedroom layouts. Floor plan options are designed to meet different lifestyle, household, and space needs.

  • What are the typical square footages for each floor plan?

    Square footage at The Merc varies by floor plan, with apartment homes ranging from approximately 464 to 1,145 square feet. Prospective residents can review individual floor plans for layout details, room dimensions, and overall apartment size.

  • What finishes or upgrades are included in the apartments?

    Apartment homes at The Merc may include finishes such as quartz countertops, hardwood floors, stainless steel appliances, tiled kitchen backsplashes, floor-to-ceiling windows, and professionally designed colors and finishes, with select units offering upgraded interior features. Finishes can vary by apartment home, renovation level, and floor plan.

  • Do units have a washer and dryer?

    Apartment homes at The Merc include in-home washer and dryer, depending on the floor plan and unit type. Residents should confirm specific in-home laundry features with the leasing office.

  • Do the apartments have A/C or heating?

    Apartments at The Merc are equipped with air conditioning ports to support year-round comfort in Bothell. Specific heating and cooling systems may vary by building, floor plan, or apartment home.

  • Do apartments have balconies, patios, fireplaces, or private outdoor spaces?

    Select apartment homes at The Merc include features such as private patios, depending on the layout and location of the unit. Residents should confirm which floor plans include these features.

  • What smart-home features are included (keyless entry, smart thermostat, smart locks)?

    Apartment homes at The Merc currently include a parcel locker system and controlled gate access.

  • Are there accessible or ADA-friendly apartment features or step-free routes?

    The Mercer offers accessible apartment features ADA-accessible elements including wheelchair-accessible entrance and a wheelchair-accessible parking lot. Prospective residents who need accessible features should contact the leasing office to discuss available options and accommodations.

Location & Neighborhood

  • Where is The Merc located?

    The Merc is located at 18120 102nd Ave NE, Bothell, WA 98011 in the Downtown area of Bothell, offering convenient access to local shopping, dining, employers, and transportation routes. Its location makes it easy for residents to connect with daily essentials and neighborhood destinations.

  • What school district serves The Merc?

    The Merc is located within the Northshore school district. Residents should verify school boundaries, enrollment requirements, and assignment details directly with the school district because attendance zones may change.

  • What parks are nearby The Merc?

    Parks near The Merc include Park at Bothell Landing, Sammamish River Park and Trail, Blyth Park, and access to the Burke-Gilman Trail, giving residents access to outdoor recreation, walking paths, green space, and local gathering areas in Bothell. Nearby park access can be a valuable feature for renters seeking an active lifestyle.

  • What are the best nearby options for fitness, coffee, and groceries within 10 minutes?

    Within about 10 minutes of The Merc, residents can typically find fitness options such as F45 Training Bothell and 24 Hour Fitness, coffee shops such as Daily Grind Bothell and Fresh Cups, and grocery stores such as QFC and Safeway. These nearby conveniences support a more connected and efficient daily routine in Bothell.

  • What are the nearby points of interest (entertainment, employers, etc.)?

    Nearby points of interest around The Merc include McMenamins Anderson School, the University of Washington Bothell, Park at Bothell Landing, the Sammamish River Trail, and Downtown Bothell restaurants, shopping, and entertainment. This location helps residents stay connected to work, leisure, and everyday conveniences in Bothell.

  • What public transit stops or lines are within walking distance?

    Public transit near The Merc includes nearby bus service provided by King County Metro, Community Transit, and Sound Transit within walking distance or a short drive. Transit availability may help residents commute more easily throughout Bothell and nearby areas.

  • Where are the nearest vets, pet stores, and dog parks to The Merc?

    The Mercer offers a pet washing station along with an off-leash dog park area. Within a 3-minute drive, there are several highly rated vet locations and pet stores.

Lease Terms & Fees

  • What is the price range for rent?

    Rent at The Mercer in Bothell varies based on the apartment floor plan, square footage, location within the community, interior features, and current market availability. Prospective residents should check current pricing online or contact the leasing office for the latest rent ranges.

  • What are the lease terms available at The Merc?

    The Merc offers lease terms such as 3-month through 12-month options, with availability depending on seasonality, apartment type, and current leasing conditions. The leasing team can explain which lease lengths are available for specific apartment homes.

  • What is the standard security deposit amount? Is there a deposit alternative instead of a full security deposit?

    The standard security deposit at The Merc is based on screening results. Deposit amounts may vary depending on the applicant profile, lease terms, and any available deposit alternatives. The property does not offer a deposit alternative program through any provider or program. Security deposits range from $300 up to one month’s rent based on approval, subject to eligibility and approval requirements. Residents should contact the leasing office to learn how the program works and what costs may apply.

  • What additional fees can I expect to be charged when signing my lease?

    When signing a lease at The Merc, residents may be charged fees such as a $60 non-refundable application fee for each applicant age 18 or older, a $400 non-refundable administration fee, a $300 holding fee and a security deposit ranging from $300 up to one month’s rent based on approval, and other required move-in costs. Specific one-time fees should be reviewed with the leasing team before lease signing.

  • What is included in rent, and what recurring monthly costs are not included?

    Monthly rent at The Merc includes the apartment home only. Other recurring monthly costs may consist of water, sewer, trash, electricity, gas, common-area electricity, common-area gas, pest control, valet trash, internet, billing fees, renters insurance, optional garage parking, and pet rent if applicable. Costs vary by apartment home and lease terms.

  • What is your lease-break or early-termination policy?

    Early termination at The Merc is governed by the lease agreement and may include notice requirements, repayment obligations, or lease-break fees. Residents should review the lease terms carefully and contact the leasing office for guidance on the process.

  • How do lease renewals work, and how much notice do you provide?

    Lease renewals at The Merc are offered prior to the lease end date, with notice timing and renewal pricing provided in accordance with lease terms and local requirements. Renewal options may vary based on market conditions and apartment availability.

Application & Screening Requirements

  • How do I apply for an apartment?

    To apply for an apartment at The Merc, complete the online application or work with the leasing office to submit the required forms and supporting documents. Applicants are typically asked for identification, income information, and consent for screening.

  • What is the application approval timeline?

    Application approval timelines at The Merc typically depend on document completion, identity verification, and screening turnaround times, and may take approximately 24 to 48 hours. Processing times can vary based on weekends, holidays, or incomplete applications.

  • What are the income, credit score, and screening requirements to qualify?

    Qualification requirements at The Merc may include minimum income standards, credit history review, background screening, rental history, and other criteria listed in the rental requirements. Applicants should review the property’s official screening criteria for current standards.

  • Do you accept guarantors or co-signers for students or first-time renters? (reinforce for clarity)

    The Merc accepts guarantors or co-signers for students or first-time renters, subject to the community’s rental criteria. If available, guarantors may help support applicants who do not independently meet income or credit requirements.

  • Are background checks required?

    Background checks may be required as part of the standard apartment application process at The Merc, subject to applicable laws and screening policies. Screening may also include credit, rental history, and income verification.

  • What are the application and admin fees? Are they refundable if I’m not approved?

    Application and administrative fees at The Merc may include a $60 non-refundable application fee for each applicant age 18 or older and a $400 non-refundable administration fee, depending on the leasing process. Refundability varies by fee type, local requirements, and community policy, so applicants should confirm current terms before applying.

  • Can roommates apply together? How are incomes and credit evaluated?

    Roommates at The Merce can typically apply together for the same apartment home, subject to occupancy guidelines and screening requirements. Income, credit, and qualification standards may be reviewed individually, collectively, or both, depending on community policy.

  • What happens if I am not approved?

    If an application for The Merc is not approved, the applicant is typically notified according to applicable procedures and may receive information about next steps, if available. Screening outcomes are handled according to community policy and legal requirements. Any refundable fees will be refunded.

Payments & Rent

  • How can I pay my rent? Do you offer online rent payments?

    Residents at The Merc can pay rent through the online resident portal, which supports options such as ACH, debit card, and credit card. Online rent payment provides a convenient way to manage monthly housing costs.

  • Do you offer flexible payment options or payment plans?

    The Merc does not offer flexible payment options.

  • What fees can be associated with paying rent (payment method fees, late fees)?

    Additional fees associated with paying rent at The Merc may include late fees of $125 per occurrence, non-sufficient funds fees of $75 per occurrence, and fees for certain online rent payment methods. Residents should review the lease for the exact late fee structure, timing, and any related payment policies.

  • Do you offer electronic statements or auto-pay?

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Utilities & Internet

  • Are utilities included in rent? If not, which utilities are residents responsible for?

    Utilities at The Merc may be partially included or billed separately depending on the lease structure and community setup. Residents are typically responsible for some combination of electricity, gas, water, sewer, sewer capacity, trash, and common-area electricity, and the leasing office can clarify which utilities are resident-paid.

  • What are typical monthly utility costs?

    The Merc offers electronic statements and auto-pay through the resident payment platform, helping residents manage rent more efficiently.

  • Does The Merc offer site-wide Wi-Fi or high-speed internet? Is there a property mandated technology or cable fee?

    The Merc offers high-speed Wi-Fi in common areas. There is no property-mandated technology or cable fee.

  • Which internet providers are available at The Merc and do they offer fiber or gigabit-speed?

    Internet providers available at Ridgetop Apartments include Xfinity and Quantam Fiber. These providers offer fiber connectivity. Residents should contact their preferred provider to confirm service levels and speed options.

Parking and Transportation

  • What is the parking situation (assigned, covered, garage, open)?

    Parking for residence at The Merc include garage parking, depending on the community layout. Assignment rules, availability, and fees vary by property. Guest parking can be found in nearby street parking.

  • Is parking included in rent or an additional monthly cost?

    Parking at The Merc is not included in rent and may require a separate monthly parking fee depending on the parking type and lease terms. Residents should confirm current parking charges with the leasing office.

  • Does The Merc offer electric vehicle (EV) charging stations? What are the rates and locations?

    The Merc offers electric vehicle charging stations for residents and guests; these may be found in the parking area. Charging rates are variable based on usage.

  • Is bike storage available? Is there a fee?

    The Merc offers bike storage, bike rooms, or bike racks for residents. If applicable, bike storage may be included or available for a separate fee of $40 per month.

Amenities and Property Features

  • What amenities are available on site?

    On-site amenities at The Merc may include a fitness center, resident rooftop lounge, rooftop deck with kitchen, parcel locker systems, garage, controlled access, bike storage, bike wash station, premium coffee bar, additional storage, Reformer Pilates equipment, yoga studio, and EV charging stations, creating a more convenient and connected apartment living experience in Bothell. Amenity offerings vary by community and may support fitness, work, recreation, wellness, and social use.

  • Does The Merc have a swimming pool? What are the pool hours?

    The Merc does not have a swimming pool for residents.

  • Does The Merc have a fitness center or gym? What are the hours of the fitness center?

    The Merc offers a fitness center or gym with equipment such as Reformer Pilates equipment and other exercise machines, with 24-hour resident access, giving residents convenient access to workouts close to home. Fitness offerings may vary by community size and amenity package.

  • Is there a clubhouse? Can it be reserved? Is there a fee?

    The Merc has a clubhouse or resident lounge, and select spaces may be available to reserve for private use, depending on policy. Reservation fees, deposits, and usage rules vary by community.

  • How does package delivery work, and is it secure?

    Package delivery at The Merc is managed through a secure parcel locker system with package notifications and resident pickup procedures, depending on the community. Security features may include controlled access, package notifications, or resident pickup procedures.

  • Is additional on-site storage available? What is the cost?

    Additional on-site storage at The Merc is available, subject to current inventory and lease terms. If offered, storage pricing, size options, and access details vary by community.

  • Does the property have community events or resident activities?

    The Merc offers resident events, community programming, or social activities such as resident events throughout the year, depending on the community calendar and staff planning. Resident events can help build neighborhood connection and community engagement.

  • What security features are on site (controlled access, cameras, patrols)?

    Security-related features at The Merc may include controlled access with fob entry, security cameras, and security patrol services, depending on the community layout and policies. Residents should contact the leasing office for the most accurate description of current security features.

  • Is there an on-site dog park or pet amenities?

    The Merc offers pet amenities such as an on-site dog area, dog wash station, and pet waste station, depending on the community. Pet-friendly amenities can make daily routines more convenient for residents with pets.

Pet Policy

  • Are pets allowed? What is the pet policy including fees, deposits, and breed/weight restrictions?

    The Merc allows pets and may require a pet deposit of $250 per pet, pet fee of $400 per pet, and monthly pet rent of $50 per pet, depending on the policy. Breed restrictions, weight limits, and pet count limits may also apply.

  • Do you accept service animals or emotional support animals?

    Service animals and support animals at The Merc are handled in accordance with applicable laws and community procedures. Residents who need an accommodation should contact the leasing office regarding documentation and the approval process.

Maintenance and Emergency Requests

  • How do I submit a maintenance request? How do I contact emergency maintenance?

    Residents at The Merc can submit a maintenance request through the resident portal, by contacting the leasing office, or by using the designated service request process for the community. Submitting complete details helps the maintenance team respond more efficiently. Emergency maintenance can be reached by calling the after-hours maintenance emergency line and following the prompts for urgent service. Residents should use the emergency line only for qualifying after-hours maintenance issues.

  • How quickly are maintenance issues typically resolved?

    Maintenance response times at The Merc depend on the type of issue, service priority, parts availability, and staff scheduling. Routine requests are generally addressed as promptly as possible, while urgent issues are prioritized based on severity.

  • What qualifies as an emergency maintenance issue?

    Emergency maintenance issues at The Merc generally include situations such as active flooding, loss of essential utilities where applicable, major plumbing leaks, fire-related hazards, security issues, or other urgent conditions that may threaten safety or property. Residents should follow the property’s emergency maintenance guidelines for exact criteria.

  • Do you provide preventive maintenance like filter changes or pest control?

    The Merc provides preventive maintenance services such as filter changes, pest control, seasonal inspections, or other scheduled services, depending on the community’s maintenance program. Residents should confirm service frequency and access procedures with the leasing office.

Move-In and Move-Out

  • What move-in preparation is completed before I arrive?

    Before move-in at The Merc, the apartment home is typically prepared through standard turnover steps such as inspection, cleaning, maintenance review, and verification of readiness. Specific move-in preparation may vary by unit condition and community procedures.

  • Do you provide a move-in checklist or preferred local movers?

    The Mercprovides a move-in checklist. Recommendations for preferred local movers may be provided upon request. Residents should contact the leasing office for move-in planning resources and available guidance.

  • How do I reserve elevators or loading zones for move-in?

    If elevator or loading zone reservations are required at The Merc, residents should coordinate with the leasing office in advance of move-in or move-out. Reservation procedures, timing, and availability vary by community layout.

  • Do you conduct a move-in/move-out walk-through?

    The Merc provides a move-in condition checklist and conducts a final move-out inspection process to help document the condition of the apartment at move-in and move-out. Residents are asked to return the move-in checklist within 48 hours of taking possession.

  • What is required for move-out?

    Move-out requirements at The Merc typically include providing proper notice, returning keys or access devices, removing personal belongings, and leaving the apartment in the required condition. Residents should review the lease and move-out instructions for exact expectations and deadlines.

  • Will I receive my deposit back after move-out?

    Deposit refunds at The Merc are handled according to the lease agreement and applicable law, after any applicable deductions for damages, cleaning, unpaid balances, or other charges. Residents should review the lease for deposit refund timing and conditions.

Corporate, Short-Term and Special Programs

  • Do you accept corporate leases or short-term leases options?

    The Merc does not offer corporate or flexible short-term leases, depenting on availability this can occasionally change. Please contact the leasing office for more information.

  • Do you accept affordable housing vouchers or assistance programs?

    The Merc accepts affordable housing vouchers or other rental assistance programs, subject to applicable laws, program requirements, and community availability. Prospective residents should contact the leasing office or check the property website for the most current information.

  • Do you offer preferred-employer discounts or relocation partnerships?

    The Merc does not offer preferred-employer discounts or relocation partnerships with any employers, institutions, or providers, subject to eligibility and current program availability. Interested renters should contact the leasing office for details.

  • Do you offer student-friendly leasing options (by-the-bed, guarantor programs, flexible timing)?

    The Merc offers student-friendly leasing options such as by-the-bed leasing, guarantor support, or flexible timing, depending on the community and leasing structure. Students should contact the leasing team to discuss the available options.

  • Do you offer furniture rental partnerships?

    TheMerc does not offer furniture rental partnerships.

Sustainability and Eco-Friendly Features

  • Are there any sustainability or eco-friendly features at The Merc?

    The Merc may include sustainability or eco-friendly features such as recycling and EV charging stations, depending on the community. These features can help support more efficient apartment living in Bothell.

  • Are energy-efficient appliances or systems used?

    Apartment homes and shared spaces at The Merc do not include energy-efficent appliances or systems.